Hospitality & Leisure
The Hospitality and Leisure industry includes hotels, restaurants, theaters, event venues and other leisure venues.
These industries have massive potential to use real time data to improve customer experience by detecting situations in real time and using information which we capture about the customer over time for personalisation.
Dynamic pricing and yield management can be used within this industry to maximize revenue in a rapidly changing demand environment.
Workforce management is also a critical factor in balancing operating costs with guest experience. If we are intelligent we can accurately track data and
Example Use Cases
Timeflow integrates with a range of websites, applications, APIs and other data sources across your business to identify and respond to key situations of interest. Examples specific to this industry include:
Example 1 – Dynamic Pricing
Searches for tickets are recorded through web and mobile applications. It is noted that for the 17th September this year, there is higher potential demand than usual. Prices are therefore raised to maximise revenue.
Example 2 – Hotel Operatoins
At 11am, any guests due to check out which have not done so are sent an email prompting them to checkout or asking if they have already done so. If they have already lost the property a task to clean the room is queued for housekeeping.
Example 3 – Proactive Recommendations
A guest checks into your hotel 3 times and each time orders the dry cleaning service. On their next visit, they are proactively offered this service and incentivised with a discount voucher to drive ancillary revenue.